*ISSUE NOT FIXED* All Arctis Pro with Gamedac headsets do not work for PS*

GetHuman1699356's customer service issue with SteelSeries from December 2018

Help with my SteelSeries issue
The issue in GetHuman1699356's own words
Spend $*** on a product advertised to work with the PS*. ... I purchased their $*** dollar Arctis Pro * Gamedac headset through Amazon to use on my PS*, and even though it's advertised to be compatible, it is not functional for PS*. It is not just my headset, as talking to the community on Reddit every owner of the headset has the exact same issue on PS*. The support team is silent on the issue, with no mentions of it existing or that it may be fixed.
Hundreds of people on their subreddit have voiced the issue, and Steelseries support has been silent, refused refunds and for months have let hundreds more customers purchase their product under false pretenses.
A statement to their customers that the issue exists, and whether it is something that can be resolved through firmware or if they need to return*replace their purchase.
I am very passionate about gaming, music, and sound quality. When I find a reliable product I share and tell as many people as possible to purchase it themselves.
Opened a ticket, contacted mods on their subreddit, and sent a message over Instagram.
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SteelSeries

Steelseries Arctis Pro with Gamedac headest.
Customer service issue
Reported by GetHuman1699356
Dec 6th, 2018 - 2 mons ago
I have an issue with SteelSeries too
Fixed
Seen by 10 customers so far
Similar issue to 211 others
0 customers following this
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Timeline
GetHuman1699356 started working on this issue
Dec 6th, 2018 12:57am
GetHuman1699356 indicated the issue is not fixed yet.
Dec 6th, 2018 1:05am