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Steam Software Customer FAQ

Top Answers & How-to Guides

What is Steam Software's Phone Number?

The question we are asked most often is about how to talk to Steam Software customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Delete My Steam Software Account?

If you believe that your Soundcloud account has been hacked, you should first change your password. You can also report the hack to...

How Do I Recover My Steam Software Account?

Losing access to a Steam account can stem from a few factors. Often, the situation occurs suddenly, leaving users confused and curious...
Ask any question you have about Steam Software customer service, get an answer now.

Recent Steam Software Customer Questions

In-game Music not able to be raised in volume further.

This issue might not be related to Steam but the specific game settings. If you've already maxed out the volume in-game and it's still not loud enough, it's not something that can be further adjusted within Steam itself. You can try to increase the volume of your device or headphones. Additionally, check in your device's volume mixer to make sure that the game's volume is turned all the way up. If it's already at 100%, the issue may lie within the game's audio design or a technical issue with your audio device. Remember to regulate the sound responsibly to avoid hearing damage.
Asked Apr 23, 2024 4:08 PM

My card got wet and I can't get the whole verification code off the card

We're sorry to hear about that. If you cannot fully read your Steam gift card due to damage, unfortunately, there's not much recourse available. Codes are typically printed at the time of manufacture and are not stored so they can't be recovered. This means if they are damaged, Steam Support, as well as retail stores, cannot retrieve the code for you. Always ensure to keep your gift cards in a safe, dry place to avoid situations like this in the future.
Asked Apr 12, 2024 12:04 PM

Having trouble playing steam games on iOS phone

Steam does offer mobile functionality, but it's important to note that you can't natively play all Steam games on your iOS phone. Steam has a mobile app called Steam Link that allows you to stream games on your phone over a strong Wi-Fi connection. You need to download the app, pair your device with your PC where the Steam is installed, connect a controller if necessary, and then you can stream games live from your computer. Make sure your PC is on and the game is running on it. However, not all Steam games are compatible with iOS devices due to software limitations.
Asked Mar 17, 2024 1:40 AM

How do I recover the code that was scratched off mistakenly

Unfortunately, if you accidentally scratched off a code from a Steam gift card, we cannot reclaim or retrieve it. They're intended to be scratch-resistant to protect the code before use, but once the code is scratched off, it cannot be recovered. In the future, be very careful when scratching off the panel on the back of your gift card. If you're having issues with a gift card purchased at a retail location, we recommend going back to the retailer for assistance as they may be able to help further.
Asked Mar 2, 2024 11:19 PM

Help me with my Steam Software customer service issue

Technical Support

What Do I Do If My Steam Game Isn't Launching?

Steam users experience a great deal of frustration when games won't launch properly. When this happens, there are steps PC and Mac...

What do I do if I'm missing items on my Steam account?

It's so frustrating when items are missing from your Steam account but luckily we found the best ways to report the issue and get it...

What do I do if I have a defective card on Steam?

Defective cards are frustrating and can at times, take a while to fix yourself. Luckily we looked it up for you and detail how to fix...

Account Issues

How Do I Delete My Steam Software Account?

If you believe that your Soundcloud account has been hacked, you should first change your password. You can also report the hack to...

How Do I Recover My Steam Software Account?

Losing access to a Steam account can stem from a few factors. Often, the situation occurs suddenly, leaving users confused and curious...

What Do I Do If My Steam Card Was Lost or Stolen?

Replacing a Steam card can be quite complicated and frustrating; however, if your card has been stolen or used without your permission...

What do I do if my Steam account was hacked?

To recover a hacked Steam account, go to the sign-in page, click "Help, I can’t sign in," then "My steam account was stolen." Reset...

Refunds and Returns

How Do I Get a Refund in Steam?

You can get a refund for all your Stream purchases easily with these helpful tips.

Data and Game Transfer

Can I transfer my Steam games to another computer?

Yes, you can transfer your Steam games to another computer easily. Steam provides a built-in feature called Steam Cloud that enables...

Offline Gaming

Can I play my Steam games offline?

Yes, you can play your Steam games offline. Steam's offline mode allows you to access and play your previously downloaded games without...
We look to the Steam Software issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Steam Software issues reported to GetHuman
FAQ Table of Contents

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