Around a week ago or two, my steam account got stolen*hijacked. I didn't notice at all...

GetHuman-kurachia's customer service issue with Steam Software from September 2020

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Email on Account, Username, Password, Game Name, Console, Game Version Type, and Name of Account Holder
The issue in GetHuman-kurachia's own words
Around a week ago or two, my steam account got stolen*hijacked. I didn't notice at all when I got logged out at that time, and I've only noticed, literally an hour ago, when I tried to uninstall a game. My username and password don't match and the email I used got changed to one I didn't recognize (none of my emails had the same first letter as the changed one). I've never had this issue so in a big mistake, I used up all my attempts (I messed up proof of ownership multiple times, either from a misspelling each time or forgetting a field) and I don't know when I can try again. My card is on that account and even though it's been a while since the email and password got changed and nothing suspicious went on with my card the whole time, I'm really alarmed and uncomfortable. I deactivated my card and changed my email password, I don't know what else to do but wait. I just want my card off of there as soon as possible.

GetHuman-kurachia did not yet indicate what Steam Software should do to make this right.

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Steam Software

Customer service issue
Reported by GetHuman-kurachia
Sep 30th, 2020 - 2 years ago
Not resolved
Seen by 42 customers so far
Similar issue to 8187 others
0 customers following this


GetHuman-kurachia started working on this issue
Sep 30th, 2020 10:25am
GetHuman-kurachia indicated the issue is not fixed yet.
Sep 30th, 2020 11:19pm