I bought Sims * qnd i played for a little over * hours and this morning i woke up to pl...

GetHuman-hayfaith's customer service issue with Steam Software from May 2020

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The issue in GetHuman-hayfaith's own words
Play the game for the *nd time. ... I bought Sims * qnd i played for a little over * hours and this morning i woke up to play and it is trying to make me reinstall and re-download when i dont have enough space because of the space it already took up. I requested a refund and yall arent allowing me to have one because i played over * hours. It is ridiculous that i played a game for * hours and spent $** on a game i barely got to play.
I could only play for * hours and ** minutes and paid $** for the game.
Refunding me my $**.**.
This was my first time buying from stream. I expected them to be a little more understanding than what they are.
I tried to play the game for an hour this morning but nothing would work. I have contacted steam and they dont seem to understand people are without jobs and cant afford wasting money.
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Steam Software

Sims *
Customer service issue
Reported by GetHuman-hayfaith
May 22nd, 2020 - 3 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 11354 others
0 customers following this

Timeline

GetHuman-hayfaith started working on this issue
May 22nd, 2020 3:28pm
GetHuman-hayfaith indicated the issue is not fixed yet.
May 23rd, 2020 4:28am
GetHuman-hayfaith indicated the issue is not fixed yet.
May 23rd, 2020 4:32am
GetHuman-hayfaith indicated the issue is not fixed yet.
May 23rd, 2020 4:32am
GetHuman-hayfaith indicated the issue is not fixed yet.
May 24th, 2020 3:38am
GetHuman-hayfaith indicated the issue is not fixed yet.
May 24th, 2020 3:38am