This is an account that both me and my son share. My name is William Lowery. My son rec...

GetHuman4081833's Hacked Account issue with Steam Software from December 2019

Help with my Steam Software issue
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman4081833's own words
This is an account that both me and my son share. My name is William Lowery. My son received a message claiming that he won $** for Steam through an online thread. At some point in attempting to claim this money, our account was hacked and the email changed. Our attempts t recover the account have not been successful, largely in part because email is used in account recovery. Please help us resolve this. Please! Thank you SO much!

GetHuman4081833 did not yet indicate what Steam Software should do to make this right.

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Steam Software

Hacked Account issue
Reported by GetHuman4081833
Dec 12th, 2019 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 9020 others
0 customers following this
Items needed
Email on Account
Username
Password
Game Name
Console
Game Version Type
Name of Account Holder

Timeline

GetHuman4081833 started working on this issue
Dec 12th, 2019 1:57am
GetHuman4081833 shared this issue with friends on Facebook
Dec 12th, 2019 1:57am
GetHuman4081833 indicated the issue is not fixed yet.
Dec 12th, 2019 7:30am