My computer was hacked by Russian hackers. This can be verified by strange account acti...

GetHuman2810131's Hacked Account issue with Steam Software from April 2019

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If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman2810131's own words
My computer was hacked by Russian hackers. This can be verified by strange account activity (foreign ip logged*account language changed). As a result, my Counter-Strike: Global Offensive account received a VAC ban and a game ban. I have been a trouble-free online player*customer for two decades now yet Steam has refused to help me in restoring my account and my reputation. **Despite customers being taken advantage of, Steam does not offer any help in lifting bans for any reason. They not only expect customers to PERFECTLY maintain the security of their accounts*computers (something that they cannot even do), they also only respond with either copy and paste answers which do not help in any way or with complete silence. **I believe that more information needs to be considered before denying a long-term paying customer the ability to fully play software they paid money for. The current policies of Steam regarding hacked accounts needs to change. They need to stop the practice of causing customers to feel victimized a second time.

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Steam Software

Hacked Account issue
Reported by GetHuman2810131
Apr 25th, 2019 - 2 years ago
Fixed
Seen by 8 customers so far
Similar issue to 9655 others
0 customers following this
Items needed
Email on Account
Username
Password
Game Name
Console
Game Version Type
Name of Account Holder

Timeline

GetHuman2810131 started working on this issue
Apr 25th, 2019 6:56pm
GetHuman2810131 indicated the issue is not fixed yet.
Apr 26th, 2019 4:15am
GetHuman2810131 shared this issue with followers on Twitter
Apr 26th, 2019 4:18am
GetHuman2810131 indicated the issue is not fixed yet.
Apr 26th, 2019 5:38pm

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