I had received a friend request on steam, I typically accept and see who they are. The...

GetHuman-colachug's customer service issue with Steam Software from January 2019

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The issue in GetHuman-colachug's own words
I had received a friend request on steam, I typically accept and see who they are. The first message i got was that i had "won" a free Counter Strike Global Offensive AWP skin. I unknowingly clicked the link. This brought me to AllPosts, a CSGO gambling site. I had used these before with no issue. It prompted me to log in with steam, and because i had used sites similar to this previously i logged in with steam. At this time i am currently playing a game with a friend, talking over discord. I had immediately been logged out of steam and Terraria had shut down. I received a prompt to log back into steam via steam, so i logged back in, to my surprise, my credentials had been changed. My email was changed, my phone number and mobile authenticator removed. I had no way into my account. I first went to steampowered for support recovering my account. I sent a report and my friend had reported my account for impersonating someone they are not. I have yet to receive a response. I have had no luck with anything to get in contact with steam. I can provide proof that the account is mine. As far as im aware, my account has gone private, no friends have been unfriended, i cannot log in, and i had my credit card linked to steam. I can provide valid proof that the account is mine and i ask that i can regain control over my account. I also do not want any purchases that were not my own to be charged to the credit card i have linked.

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Steam Software

Customer service issue
Reported by GetHuman-colachug
Jan 27th, 2019 - 2 years ago
Fixed
Seen by 16 customers so far
Similar issue to 6935 others
0 customers following this
Items needed
Email on Account
Username
Password
Game Name
Console
Game Version Type
Name of Account Holder

Timeline

GetHuman-colachug started working on this issue
Jan 27th, 2019 12:27am
GetHuman-colachug indicated the issue is not fixed yet.
Jan 27th, 2019 12:30am

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