just want a refund so i can buy another game that i can play without game breaking problems

GetHuman1643774's customer service issue with Steam Software from November 2018

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The issue in GetHuman1643774's own words
play a game ... hello, i have purchased the game just cause * around ** hours ago and played it without exiting the game during that time, after i turned it off the next day i realized that it cannot and will not save, i have requested a refund but was denied, i understand that the minimum for a refund is * hours but i do not think its right to take the money i payed without me receiving a playable quality game that had no warnings of it having this game breaking problem, i would really appreciate a refund for this unfinished product so i can purchase a different game that is playable, i do not want the money put back on my card just in my steam wallet so i can purchase something on your platform that works, i have spent a few hours now trying to contact a real person that can understand my problem instead of an automated service that only sees playtime, my user account is bigviper*** and my in game name is motherhumper, i have been on your platform for quite a long time about ** years and i have been loyal and have spent a lot of money on it, i would consider it a great dis service and in a way insulting if i cannot receive this small refund, i really enjoy your platform but my opinion on it will be very different if the company cant help me this one time that i have purchased a game that i did not know had this problem, thank you very much.
the game doesnt work and shouldnt be on the platform in the *st place
refunded
i have been a customer for ** years
i have tried everything i can think of
I have an issue with Steam Software too
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Steam Software

just cause * on steam
Customer service issue
Reported by GetHuman1643774
Nov 28th, 2018 - 9 mons ago
I have an issue with Steam Software too
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Seen by 16 customers so far
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Timeline
GetHuman1643774 started working on this issue
Nov 28th, 2018 8:32am