Hello,*I have owned BATIM (Bendy and the Ink Machine) from Steam since July. When Chapt...

GetHuman1642264's customer service issue with Steam Software from November 2018

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The issue in GetHuman1642264's own words
Hello,*I have owned BATIM (Bendy and the Ink Machine) from Steam since July. When Chapter * came out for free on Steam we tried to download it. It only let’s us play it from the Chapter Selection screen, which means we can’t save it. Every time we try to play it in continuous game continue it just leads to a black screen and frozen. We cannot beat the game properly to get the archive bonus or the ability to play it again with the item that let’s you see secret writing on the walls. I have tried deleting everything, including Steam and BATIM and then redownloading it to see if that would work, but it did not. I don’t know what else to do. It seems to be a big problem in all of the forums I’ve read as well.**Thank you,*Melissa Mood
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Steam Software

Customer service issue
Reported by GetHuman1642264
Nov 28th, 2018 - 9 mons ago
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GetHuman1642264 started working on this issue
Nov 28th, 2018 1:16am