My girlfriend bought me Monster Hunter World for my birthday for us to play together, t...

GetHuman1039609's customer service issue with Steam Software from August 2018

Help with my Steam Software issue
The issue in GetHuman1039609's own words
My girlfriend bought me Monster Hunter World for my birthday for us to play together, the game doesn't play the way we imagined it to be like, I've been havin g connection issues since the first time I downloaded it. Everytime we try to refund the game to get the money back onto her card steam says I have exceeded the minimum amount of time required to refund it. I only have * hours on the game and the first hour is literally cutscene after cutscene and character creation. The only reason my girlfriend has only * hours is because I told her that the beginning takes a while so try to be quick with character creation and DON'T plug in your controller because it bugs the game out and you have to restart your PC, which I had to do that * times during character creation because the game is poorly ported over to PC which took me about * hours just to be able to type my name in for my character. Then I only got to experience only about * hours of the actual game, my girlfriend got to play the game a couple days after me so warned her about everything so she wouldn't make the same mistake and eventually we just decided that the game isn't worth $**.** at all. I don't even care if we get a full refund, just put the money back into her steam account or mine, just seems like a waste for us to have to keep a copy of the game when non of us are even gonna play it.
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Steam Software

Customer service issue
Reported by GetHuman1039609
Aug 26th, 2018 - 4 mons ago
I have an issue with Steam Software too
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GetHuman1039609 started working on this issue
Aug 26th 10:20pm
GetHuman1039609 indicated the issue is not fixed yet.
Aug 28th 2:47am
GetHuman1039609 indicated the issue is not fixed yet.
Aug 28th 2:49am