I bought the season pass and the revelations dlc pack for black ops * but after around...

GetHuman691919's customer service issue with Steam Software from May 2018

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The issue in GetHuman691919's own words
I bought the season pass and the revelations dlc pack for black ops * but after around ** minutes of playing the maps I wanted a refund. I ended up playing a round of modded zombies with my friends and went out to dinner with the game still open, not thinking it would be a problem since I hadn’t played dlc. When I got home I requested a refund and continued playing the next day. I ended up checking my email the following night to realize it said I had too many hours, around * hours, on the dlc which confused me since that was total game hours. I then read the refund policy closer and realized it said hours on the title and not the dlc. I really would like a refund as I do not enjoy the dlc and have them uninstalled. I clearly do not want them and I want compensation as it is a giant waste of money. Thank you.
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Steam Software

Customer service issue
Reported by GetHuman691919
May 16th, 2018 - 10 mons ago
I have an issue with Steam Software too
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Seen by 5 customers so far
Similar issue to 8 others
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GetHuman691919 started working on this issue
May 16th, 2018 11:25pm
GetHuman691919 indicated the issue is not fixed yet.
May 17th, 2018 1:32am
GetHuman691919 indicated the issue is not fixed yet.
May 18th, 2018 5:26pm