I bought the season pass and the revelations dlc pack for black ops * but after around...

GetHuman691919's customer service issue with Steam Software from May 2018

5 views | 8 similar | 0 following
Help with my Steam Software issue
GetHuman691919's next move: call Steam Software.
The best way to get your problem resolved is to tap the button below to start calling Steam Software. We will check on you later to see if it's fixed or needs to be escalated.
The issue in GetHuman691919's own words
I bought the season pass and the revelations dlc pack for black ops * but after around ** minutes of playing the maps I wanted a refund. I ended up playing a round of modded zombies with my friends and went out to dinner with the game still open, not thinking it would be a problem since I hadn’t played dlc. When I got home I requested a refund and continued playing the next day. I ended up checking my email the following night to realize it said I had too many hours, around * hours, on the dlc which confused me since that was total game hours. I then read the refund policy closer and realized it said hours on the title and not the dlc. I really would like a refund as I do not enjoy the dlc and have them uninstalled. I clearly do not want them and I want compensation as it is a giant waste of money. Thank you.

GetHuman691919 did not yet indicate what Steam Software should do to make this right.

How GetHuman691919 fixed the problem

We are waiting for GetHuman691919 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Steam Software customer problems.
How Do I Get a Refund in Steam?What do I do if my Steam account was hacked?What do I do if I have a defective card on Steam?What do I do if I'm missing items on my Steam account?
Do you have a customer issue as well?
We can help you get Steam Software's attention and get better help faster. Tap below to get started.
Having Steam Software issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman691919 fixes it.
This email address isn't valid

Steam Software

Customer service issue
Reported by GetHuman691919
May 16th, 2018 - 2 years ago
Seen by 5 customers so far
Similar issue to 8 others
0 customers following this
Items needed
Email on Account
Game Name
Game Version Type
Name of Account Holder


GetHuman691919 started working on this issue
May 16th, 2018 11:25pm
GetHuman691919 indicated the issue is not fixed yet.
May 17th, 2018 1:32am
GetHuman691919 indicated the issue is not fixed yet.
May 18th, 2018 5:26pm

Paying Too Much for Your Plan?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Talk to Us Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies