I filed a help request to reset my password and recover my account and the ticket was c...

GetHuman-sosnoski's customer service issue with Steam Software from May 2018

Help with my Steam Software issue
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-sosnoski's own words
I filed a help request to reset my password and recover my account and the ticket was closed with no explanation. It's pasted here. Can you please help me recover my account? I have hundreds of dollars' worth of games I cannot access:*Steam Support*Home * My Recent Help Requests * HT-*YVX-*DGK-WN*C*Email: *****@***.com*Ticket: HT-*YVX-*DGK-WN*C*Your help request: I need help recovering my account*Related to:*Steam*Message from you on Apr **, **** @ *:**pm** * weeks ago**First Email Used: s***i@c***t*Phone Number Used on Account: *************PayPal Account Holder: ***********oski*PayPal Invoice ID: ********************PayPal Address: *****************Ln S*Can you send me a phone number? I really need your help recovering my account and this process is not working for me. I can give you complete information. The person who stole my account should have zero information associated with all my Steam purchases.
GetHuman-sosnoski did not yet indicate what Steam Software should do to make this right.
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Steam Software

Customer service issue
Reported by GetHuman-sosnoski
May 10th, 2018 - a yr ago
I have an issue with Steam Software too
Not resolved
Seen by 3 customers so far
Similar issue to 227 others
0 customers following this
Items needed
Email on Account
Username
Password
Game Name
Console
Game Version Type
Name of Account Holder
Timeline
GetHuman-sosnoski started working on this issue
May 10th, 2018 10:07pm
GetHuman-sosnoski indicated the issue is not fixed yet.
May 10th, 2018 11:33pm
GetHuman-sosnoski indicated the issue is not fixed yet.
May 13th, 2018 11:54pm