Just visited my local steak and shake in Apopka Florida ***** for the first time in a...

GetHuman-cheybugd's customer service issue with Steak and Shake from December 2018

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The issue in GetHuman-cheybugd's own words
Just visited my local steak and shake in Apopka Florida ***** for the first time in a while the restaurant has reputation of getting our orders out late . This time it wasn’t the case got our food quick . But after that the customer service was non existent. Both me and my plus one both ordered parm garlic fries and revived reg fries was charged for both . Our waiter Keeley never came back to check on us and was too occupied taking care of others . She never came back since giving us food. No drink refills and was charged more for our fries and when we brought up our extra charge for the items we didn’t get the manager was just unprofessional too . You guys need to take more care for the customers even at ** at night . Disappointed won’t be back for a while again . I expect more since they did improve on meal wait time but the cuspmter service is the next thing to improve on
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Steak and Shake

Customer service issue
Reported by GetHuman-cheybugd
Dec 1st, 2018 - 6 mons ago
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Seen by 10 customers so far
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GetHuman-cheybugd started working on this issue
Dec 1st, 2018 4:23am