Hello,**I was at the Willoughby, Ohio restaurant last night. I usually NEVER make compl...

GetHuman-rriepen's customer service issue with Steak and Shake from November 2018

6 views
 | 
117 similar
 | 
0 following
Help with my Steak and Shake issue
First: share to improve GetHuman-rriepen's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-rriepen's next move: call Steak and Shake.
The best way to get your problem resolved is to tap the button below to start calling Steak and Shake. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman-rriepen may need:
Name on the reservation
The issue in GetHuman-rriepen's own words
Hello,**I was at the Willoughby, Ohio restaurant last night. I usually NEVER make complaints but as a General Manager of a restaurant myself, I was extremely disappointed. Wait time was very long in the drive thru, cars were leaving behind me. My order was wrong from what I asked for, even asking once while ordering and once at the window. The restaurant was empty so it’s not like the kitchen was slammed with tickets. These above complaints are not that awful, I get that people make mistakes. But..., the biggest issue is the manager did not have gloves on while preparing my bag!! He touched my money (dirty) and then I saw his hands touch the fries. I am very disgusted. I did not eat the food when I got home and am hoping for a hand hygiene class to be taught at your facility. I’m sorry for being upset but you can imagine how I feel. Thanks for your time.
GetHuman-rriepen did not yet indicate what Steak and Shake should do to make this right.
I have an issue with Steak and Shake too
How GetHuman-rriepen fixed the problem
We are waiting for GetHuman-rriepen to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Steak and Shake's attention and get better help faster. Tap below to get started.
Having Steak and Shake issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-rriepen fixes it.
This email address isn't valid

Steak and Shake

Customer service issue
Reported by GetHuman-rriepen
Nov 28th, 2018 - 9 mons ago
I have an issue with Steak and Shake too
Not resolved
Seen by 6 customers so far
Similar issue to 117 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-rriepen started working on this issue
Nov 28th, 2018 3:59pm