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Hello,**I was at the Willoughby, Ohio restaurant last night. I usually NEVER make complaints but as a General Manager of a restaurant myself, I was extremely disappointed. Wait time was very long in the drive thru, cars were leaving behind me. My order was wrong from what I asked for, even asking once while ordering and once at the window. The restaurant was empty so it’s not like the kitchen was slammed with tickets. These above complaints are not that awful, I get that people make mistakes. But..., the biggest issue is the manager did not have gloves on while preparing my bag!! He touched my money (dirty) and then I saw his hands touch the fries. I am very disgusted. I did not eat the food when I got home and am hoping for a hand hygiene class to be taught at your facility. I’m sorry for being upset but you can imagine how I feel. Thanks for your time.
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