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Went to Ballwin, MO location for dinner tonight with my daughter. There were at least * girls working and none of them on the floor. The girls were all standing in the back of the restaurant talking to each other. All of them saw us standing there. After waiting * minutes to be acknowledged, I walked to the back, and said excuse me you have multiple customers waiting for service. One girl turned around and told us to seat ourself. I told her I don’t think we will stay. And she turned her back on me and waved her hand at me. All in all, this is just unacceptable behavior. **We are regular customers at this loacation, and the store manager often comes over to speak with us. When the manager is present, the service and general quality of the food is excellent. However, we have had multiple issues with both when the manager is not present. We won’t return to this location. Which means no more Steak and Shake.
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