Upon visiting the drive-through Starbucks in Elizabethtown Kentucky. Over the last coup...

GetHuman-aprildur's customer service issue with Starbucks from June 2018

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The issue in GetHuman-aprildur's own words
Upon visiting the drive-through Starbucks in Elizabethtown Kentucky. Over the last couple months they have failed to make the ultra caramel frappe Pacino with the cold brew flavored whipped cream.I was told that they do not have The recipe to make that whip cream so they just use regular with cream. I informed the barista that they should not be charging me for the ultra Caramell frapp if it is not the ultra caramel frapp. I have visited this location on numerous occasions and been told that they make it and then the frapp never comes out right I have already contacted customer service regarding this matter once. I just want to express my dissatisfaction with this store. If they are Starbucks and they have the drink on their menu then they should have the ingredients to make the drink. And if they don’t have the ingredients to make the drink and they should tell their customers and customers shouldn’t be charged for a drink they’re not getting. I likely will not be back to the store even though it is convenient for me because it is only a few miles from my house and there is a drive-through. I would rather walk into one of the store locations at Kroger or target and know that the barista’s are going to make the drink that I want. And if they don’t have the ingredients they will let me know.
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Starbucks

Customer service issue
Reported by GetHuman-aprildur
Jun 26th, 2018 - a yr ago
I have an issue with Starbucks too
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Seen by 5 customers so far
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GetHuman-aprildur started working on this issue
Jun 26th, 2018 3:15pm