iPhone *** **** ****. Not recognising apple id password. Laptop -can access apple accou...

GetHuman-vincebr's customer service issue with StarHub from August 2018

Help with my StarHub issue
The issue in GetHuman-vincebr's own words
iPhone *** **** ****. Not recognising apple id password. Laptop -can access apple account using password.***Settings – requires apple id – entered password - not recognised (iPhone **.** Friday Settings* Update apple ID password- some account services require you to sign in again*Verification failed – error connecting to the apple id server)***Google access works***Email not sending* receiving mail. Email not updated since **.** Thursday***Apps not updating (Facebook not updating, BBC app – pictures not downloading, text downloading very slowly, CNN app – pictures not downloading, text downloading very slowly)*Laptop *Apple account – can log in using password***Google access works ***Email sending* receiving mail***Facebook – website works, BBC – website works, CNN – website works
GetHuman-vincebr did not yet indicate what StarHub should do to make this right.
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How GetHuman-vincebr fixed the problem
Advised by apple support to do factory reset - worked. Settings* General *Reset. Suggest you confirm with apple support before doing factory reset. https:**getsupport.apple.com*
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StarHub

Customer service issue
Reported by GetHuman-vincebr
Aug 17th, 2018 - a yr ago
I have an issue with StarHub too
Fixed
GetHuman-vincebr shared how to fix
Seen by 6 customers so far
Similar issue to 83 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Account phone number
Last 4 digits of Social Security number
Timeline
GetHuman-vincebr started working on this issue
Aug 17th, 2018 12:47am
GetHuman-vincebr confirmed the issue is fixed. Hooray!
Aug 17th, 2018 2:00am
GetHuman-vincebr confirmed the issue is fixed. Hooray!
Aug 18th, 2018 9:29am