Hi, I found out that in the morning, my data suddenly exceeded for twice in this month...

GetHuman-chunyile's customer service issue with StarHub from August 2018

Help with my StarHub issue
The issue in GetHuman-chunyile's own words
Hi, I found out that in the morning, my data suddenly exceeded for twice in this month suddenly. I only know that I exploded one time this month but then idk why ur customer support members say that I had been on Facebook yesterday and I use over ***mb. I was at my Friend house using wifi and I turn on airplane mode so I m pretty sure my data won’t run. And I never even use face book from time range *am -*pm. I only use Facebook using wifi when I reach home. And now my data exploded again and is charging me more money. Adding on your starhub service line always cannot connect to whatsapp which mean I have to on my data longer and my data run more? Isn’t that your fault? If you insist on charging me ** dollar I will terminate contract next month. I will only pay ** dollar for it Caz ik the first time is I really exceeded and I won’t deny, but this *nd time I feel like u had been doing dirty tricks behind my data. Adding on when I told your stuff via phone call , he was v rude to me, I hope I won’t see this type of service again, or else I will leave feedback on starhub and show the whole world how bad the customer service is
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StarHub

Customer service issue
Reported by GetHuman-chunyile
Aug 10th, 2018 - 8 mons ago
I have an issue with StarHub too
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Seen by 9 customers so far
Similar issue to 75 others
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Timeline
GetHuman-chunyile started working on this issue
Aug 10th, 2018 12:46pm
GetHuman-chunyile indicated the issue is not fixed yet.
Aug 10th, 2018 12:47pm
GetHuman-chunyile indicated the issue is not fixed yet.
Aug 10th, 2018 2:22pm
GetHuman-chunyile indicated the issue is not fixed yet.
Aug 10th, 2018 2:22pm
GetHuman-chunyile indicated the issue is not fixed yet.
Aug 10th, 2018 2:22pm
GetHuman-chunyile indicated the issue is not fixed yet.
Aug 10th, 2018 2:23pm
GetHuman-chunyile indicated the issue is not fixed yet.
Aug 10th, 2018 2:23pm
GetHuman-chunyile indicated the issue is not fixed yet.
Aug 11th, 2018 4:43pm