Your customer service has gotten worse and worse every year. My delivery person seems...
GetHuman-ewillis's lower bill request issue with St. Louis Post-Dispatch from April 2018
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Your customer service has gotten worse and worse every year. My delivery person seems to be late or does not deliver at least * or * times a month. I call customer service to complain and only have the time they send another paper out. I called today and it sure seems like you have outsourced customer service. It was very frustrating talking to them today. I have a monthly subscription.*I got a post card notifying me of a another rate increase. The last time I got one I called to complain that I was being charged for digital access. I told them that I didn't want that, and they removed that monthly charge. My rate change now was increased from **.** to ** each month. On the postcard a $*.** digital access charge was listed. I called to get that removed. I got nowhere with your agents. I was going to ask about the subscription for my mother that I pay for. She is ** in a nursing home and does not use the internet. I am retired on a fixed income and am not happy with these rate increases. With the delivery problems I have been having, the fact that I am now being charged for digital as is my mother, and the poor customer service I am considering cancelling my subscription. When I asked about cancelling the digital they told me my amount would increase to ** a month. I find it unfair they you have many people that don't pay a dime for your paper using the internet to read **% of your articles and I am being charged to read the same articles on the internet plus paying for the physical paper. I would appreciate hearing from someone within * weeks as my wife and I consider about our future with your paper.
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