Your customer service has gotten worse and worse every year. My delivery person seems...

Your customer service has gotten worse and worse every year. My delivery person seems to be late or does not deliver at least * or * times a month. I call customer service to complain and only have the time they send another paper out. I called today and it sure seems like you have outsourced customer service. It was very frustrating talking to them today. I have a monthly subscription.*I got a post card notifying me of a another rate increase. The last time I got one I called to complain that I was being charged for digital access. I told them that I didn't want that, and they removed that monthly charge. My rate change now was increased from **.** to ** each month. On the postcard a $*.** digital access charge was listed. I called to get that removed. I got nowhere with your agents. I was going to ask about the subscription for my mother that I pay for. She is ** in a nursing home and does not use the internet. I am retired on a fixed income and am not happy with these rate increases. With the delivery problems I have been having, the fact that I am now being charged for digital as is my mother, and the poor customer service I am considering cancelling my subscription. When I asked about cancelling the digital they told me my amount would increase to ** a month. I find it unfair they you have many people that don't pay a dime for your paper using the internet to read **% of your articles and I am being charged to read the same articles on the internet plus paying for the physical paper. I would appreciate hearing from someone within * weeks as my wife and I consider about our future with your paper.