Squarespace Customer FAQ

While we apologize for the inconvenience, several factors could cause this issue. You may want to check if your Google Workspace subscription is correctly linked to your Squarespace account, the billing is up to date, and that you're using the right login credentials for your account. Make sure your internet connection is stable as well. However, if you've done all of these and the problem persist, then there might be a temporary issue with Google Workspace. In such a case, you could wait a short while before trying again. If the problem persists after all these checks, you might want to reach out to Squarespace support team directly.

We're sorry to hear about the possible scamming issue. To renew your Squarespace account, you would go to the Account Dashboard and click "Billing & Subscriptions." From there, you can select the website or domain subscription you'd like to renew and add a new payment method if necessary. If you believe your card has been compromised, it would be advisable to get in touch with your financial institution immediately to protect your funds. Meanwhile, you can use a different credit or debit card to renew your subscription on Squarespace.

When you cancel your Squarespace subscription, you should no longer be billed. However, if you're being charged even after canceling, it's possible that the cancellation might not have been fully processed, or you may have more than one account. We'd suggest checking to ensure the cancellation was successful. It's also important to note that Squarespace doesn't provide pro-rated refunds for cancellations, so if you canceled in the middle of your billing cycle, the charge could be for the period before cancellation. If the charges continue, you'll need to contact Squarespace customer service directly for assistance. Please bear in mind that only Squarespace has the capacity to investigate and resolve billing issues.

We apologize for the inconvenience you're experiencing. It's possible that your current Squarespace template doesn't support gallery grids. Different templates offer different features, and not all of them include grid style for gallery pages. Alternatively, if your template does support the grid style, then when creating a new gallery page, make sure you select a Grid layout from the configuration options. Remember to always save changes after setting the layout. If you've done this and still don't see the grid formation; there might be a need to review the template limitations again.

If you're seeing charges from Squarespace but you're not a current subscriber, it's possible that you have another Squarespace site under a different email, or that someone else in your household or organization created a site with your payment information. Also, consider whether you’ve subscribed to any of Squarespace's other services like Squarespace Domains or G-Suite. If none of these situations apply and you're still unsure why you're being charged, we recommend you to secure your financial accounts by contacting your bank for more details about the transactions immediately. It's important to note that Squarespace does not charge accounts without permission. The company's policy is to ask for explicit consent for every transaction.