My account has expired and I'm trying to pay it. The page it sends me to doesn't accept...

GetHuman-railbend's customer service issue with Squarespace.com from November 2018

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The issue in GetHuman-railbend's own words
My account has expired and I'm trying to pay it. The page it sends me to doesn't accept my email. My email is through my domain. Ive been trying to resolve this for well over an hour. Customer support keeps sending me to an outside source that wants to charge me, and has nothing to do with the problem. At this point im pissed and impatient. I need someone to accept a payment and get my site and email back up
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Squarespace.com

Customer service issue
Reported by GetHuman-railbend
Nov 28th, 2018 - 9 mons ago
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Seen by 6 customers so far
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Items needed
Account holder name
Account number
Billing address
Last 4 digits of Social Security number
Timeline
GetHuman-railbend started working on this issue
Nov 28th, 2018 5:50pm