PLEASE HELP!! I meant to upgrade my Cynthia Grant Tucker trial website and paid with my...

GetHuman-cgtucker's customer service issue with Squarespace.com from June 2018

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The issue in GetHuman-cgtucker's own words
PLEASE HELP!! I meant to upgrade my Cynthia Grant Tucker trial website and paid with my visa but now you've given me a new second site. I WANT TO KEEP THE TRIAL SITE . I've been waiting for hours for help and have heard nothing from you except the word "Fixed"! Please convert my payment to the trial site that i was using. Hours of difficult work have gone into that trial site and I'm new at this.
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Customer service issue
Reported by GetHuman-cgtucker
Jun 14th, 2018 - 9 mons ago
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GetHuman-cgtucker started working on this issue
Jun 14th, 2018 9:13pm