My name is Caroline Brown, *On February **,****, I paid Square $***.** for vendor fees...

GetHuman-alteredd's customer service issue with Square from March 2020

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The issue in GetHuman-alteredd's own words
My name is Caroline Brown, *On February **,****, I paid Square $***.** for vendor fees for an event on April **, ****. I thought I was paying the city of Ruston, Washington for this event, instead it went into an account by the name of Cindus Al-Mansour with We Rise Events or Messy Mama Boutique. Ruston never received any money from *** vendors. Because of this pandemic, the event has been canceled and Cindus refuses to give me a refund. I have since learned that Ruston did not give her permission to use their name or logo. The Square invoice has Point Ruston on it. I have also learned, along with *** vendors that Cindus and We Rise Events has taken our money and has not been heard of since. I would like to know if I can get a refund through Square since she is a customer of yours. This transaction was totally fraudulent. Apparently she has done this before, and Square should take some kind of action to stop her from doing this again.*Thank you,*Caroline Brown*Altered Dreams Co.

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Square

Customer service issue
Reported by GetHuman-alteredd
Mar 25th, 2020 - a year ago
Not resolved
Seen by 11 customers so far
Similar issue to 3540 others
0 customers following this

Timeline

GetHuman-alteredd started working on this issue
Mar 25th, 2020 8:04pm
GetHuman-alteredd indicated the issue is not fixed yet.
Mar 26th, 2020 12:24am

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