On April ** ****, I did a show in the Bay area with the merchandise I sell in my Oregon...

GetHuman-storefor's customer service issue with Square from May 2018

Help with my Square issue
The issue in GetHuman-storefor's own words
On April ** ****, I did a show in the Bay area with the merchandise I sell in my Oregon store, Heart and Hands. I sold a dress to a woman by the name of Mizgon Darby (**** Morrow St., Hayward, CA ****** phone: ***-***-****) and because we were having problems with our internet connection with our Square device and the sale didn't appear to be going through, we ended up calling in the sale with her credit card number. This resulted in an over-charge to her account that we were unaware of until she came back the next day and she was understandably very upset. Because of our internet problems we had to issue the refund from our main store in Ashland, Oregon for the whole amount ($***.**). The original cost of her item was $***.** but her card was charged $***.**. We don't have her card number, but because we have her name and phone number, we have made several attempts to contact her, left her messages, etc., in order to be able to charge her appropriately for the item she purchased, but to no avail. Is there any way for Square to retrieve that information and help us with charging her appropriately?
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Square

Customer service issue
Reported by GetHuman-storefor
May 24th, 2018 - 6 mons ago
I have an issue with Square too
Fixed
Seen by 2 customers so far
Similar issue to 391 others
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Items needed
Name on account
Email address
Phone number
Last 4 digits of SSN
Billing address
Timeline
GetHuman-storefor started working on this issue
May 24th 11:36pm
GetHuman-storefor indicated the issue is not fixed yet.
Jun 5th 8:25pm