Hi,**I'm writing from National Home Warranty - a ** year old business serving resident...

GetHuman705097's customer service issue with Square from May 2018

Help with my Square issue
The issue in GetHuman705097's own words
Hi,**I'm writing from National Home Warranty - a ** year old business serving residents in Las Vegas, Nevada with HVAC, plumbing and appliance repairs. We have over *,*** customers. Square customer number ****-****-****.**We recently elected to engage Square to provide our credit card processing. The service has been working beautifully. However, last week our account with Square was terminated by Square.**We understand from Square customer service voice announcements that we were sent notification of termination of service at our email address....*****@***.com, however, no such email has been received.**I've tried unsuccessfully to reach a representative to discuss the termination at the main phone number, ***-***-****. I have also tried to contact a Square representative using the phone service provided at the customer service "contact" web page, however, I've been unable to reach an individual to discuss the problem and perhaps arrive at a solution that may allow us to remain a valued customer of Square.**I can assure you that our business is a good one that provides needed services to the Las Vegas community. Additionally, our National Home Warranty is owned by one of the Directors of Square, Inc. I know that he would prefer we continue to engage with Square to process our credit card transactions.**What can I do to re-activate our account? Is there anyone that I can speak with to provide information, answer questions or learn what we can do differently to resolve this problem.**Sincerely,**Charles Cashner*National Home Warranty****-***-****
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Square

Customer service issue
Reported by GetHuman705097
May 21st, 2018 - 6 mons ago
I have an issue with Square too
Fixed
Seen by 3 customers so far
Similar issue to 161 others
0 customers following this
Items needed
Name on account
Email address
Phone number
Last 4 digits of SSN
Billing address
Timeline
GetHuman705097 started working on this issue
May 21st 6:22pm
GetHuman705097 indicated the issue is not fixed yet.
May 21st 7:27pm
GetHuman705097 indicated the issue is not fixed yet.
May 22nd 7:36pm