I downloaded the cash app on my phone ***-***-****. I started receiving payments for my...

GetHuman684016's customer service issue with Square from May 2018

Help with my Square issue
The issue in GetHuman684016's own words
I downloaded the cash app on my phone ***-***-****. I started receiving payments for my business but soon found out that my account needed to be verified. I went threw the steps needed and was told that it will take up to five days to verify account. My bank rep told me they see the transaction of a penny from square. Shortly afterwards my phone died and I was never able to turn my phone on again. I called my bank off of another phone and my bank told me that my funds still not in my account. So in other words my funds is still on this app in which I can't retrieve because my info is on my **** number. I tried downloading the app to another phone hoping to pull up my account but it keeps sending my recovery code to my **** number. So I even tried sending it to Gmail. The code keeps getting sent to the Gmail registered to account which is connected to my **** number. I don't know my Gmail password to log in elsewhere. I need my funds put onto a prepaid card and sent to me asap. I don't know any other way to get to my funds.
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Square

Customer service issue
Reported by GetHuman684016
May 14th, 2018 - 10 mons ago
I have an issue with Square too
Not resolved
Seen by 5 customers so far
Similar issue to 558 others
0 customers following this
Items needed
Name on account
Email address
Phone number
Last 4 digits of SSN
Billing address
Timeline
GetHuman684016 started working on this issue
May 14th, 2018 8:17pm
GetHuman684016 indicated the issue is not fixed yet.
May 15th, 2018 2:41pm
GetHuman684016 indicated the issue is not fixed yet.
May 15th, 2018 9:24pm