Hi y’all, I desperately need your help. Km name is Karen Flores. My dad , Basil Flores, first time cash app user, sent $***.** to me on Saturday **-**-** at approximately *:** am Pacific time. I still have not received it. When I realized that I had changed my phone number from ****-***-**** , the number I signed up for cash app with to ***-***-**** which was changed on my birthday, *-* I incorrectly thought * that the accounts would merge by me providing the new phone number. I contacted cash app support to help me access the money, they responded with * personal questions, which I provided *x but so far I haven’t heard from them. On Saturday, I used my friends email address Michelle Johnson, to communicate with cash app, but I think that might have added to the confusion. The reason I did that was because I haven’t been able to figure out how to set up acres to my email on my phone., I’m **, my daughter usually does this for me but she’s full time at SFSU and works. Michelle and I were at thesis rescue worship in Pasadena.. when I got home I responded to the email but like I said,no response so far. I desperately need help, this is my rent money, I’m trying to retrieve, I am recovering from * heart attacks this year, I’m on disability . Please let me know next steps as soon as possible. Thank you in advance for your help.
GetHuman-krn_flor did not yet indicate what Square Cash should do to make this right.