Unauthorized Transactions on my Square Cash Account

GetHuman1168326's customer service issue with Square Cash from September 2018

5284 similar
0 following
Help with my Square Cash issue
First: share to improve GetHuman1168326's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1168326's next move: go to the Square Cash help center.
Square Cash doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1168326 will want to follow the link below to head to their help center. We will check on GetHuman1168326 later to make sure it's all set or try to help escalate.
The issue in GetHuman1168326's own words
Trying to have my money refunded back to my account, because my account was hacked, alone with my cell phone. ... Good evening,*My name is Myron McCrary, **** Fannin Drive, Lithonia, GA *****, is the billing address for my account. I emailing you in a recent transaction that happen on September *, ****, at *:**am, Monday morning, my cash app was hecked alone with my cell phone, for the amount of $*** in two transaction of $***. I notified my bank of the situation and notice that I was unable to log in to my cash app and I was cleared out of the cash app completely. I had to go to my cell phone carrier to have my phone turned back on, because the hacker had shut down my phone and moved my account to another cell phone. My cell provider is MetroPCS... I saw the transaction of $*** two times, through my text messages being sent to Bank of American, which was unauthorized transactions. I need help with this situation... I was able to open another cash app but I haven't entered any bank or card information to the account. I got word from my bank that they are reversing the credit that they gave me for the fraudulent transaction that was done off my debit card, because it was attached to my account. I need help in solving this case. If you can pull any information on my account, my email was *****@***.com and *last * digit of the card was **** and my last * of my social security number is ****... I no longer have the card, because they told me to destroy the card because it no longer works on the day September *, ****... The day that I reported the fraudulent transaction on my account through the Square Cash App.... I need help real bad... Please help me out with this transaction ASAP!!!!!
The bank wants to take back the provisional credit of $*** back from my account, because they assumed that the transaction were valid, but they wasn't... I didn't authorized these transactions.
Refund my $*** back to my account.
I been a customer for about a year, if I'm not mistaken.
My bank look into it and felt that these transaction were legit... They weren't authorized by me, because my cell phone was hacked.
I have an issue with Square Cash too
How GetHuman1168326 fixed the problem
We are waiting for GetHuman1168326 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Square Cash's attention and get better help faster. Tap below to get started.
Having Square Cash issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Square Cash email you?
This email address isn't valid
Follow this issue
See how GetHuman1168326 fixes it.
This email address isn't valid

Square Cash

Square Mobile Cash App
Customer service issue
Reported by GetHuman1168326
Sep 19th, 2018 - 6 mons ago
I have an issue with Square Cash too
Not resolved
Seen by 6 customers so far
Similar issue to 5284 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Account holder name
Account number
Billing address
Last 4 digits of Social Security number
GetHuman1168326 started working on this issue
Sep 19th, 2018 10:33pm