My account seems to be frozen. My card does not work, despite being enabled in the app...

GetHuman-kevinhre's customer service issue with Square Cash from August 2018

3766 similar
0 following
Help with my Square Cash issue
First: share to improve GetHuman-kevinhre's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-kevinhre's next move: go to the Square Cash help center.
Square Cash doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-kevinhre will want to follow the link below to head to their help center. We will check on GetHuman-kevinhre later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-kevinhre may need:
Account holder name, Account number, Billing address, and Last 4 digits of Social Security number
The issue in GetHuman-kevinhre's own words
My account seems to be frozen. My card does not work, despite being enabled in the app (I even disabled then enabled but to no avail). No one can send me any money (just says Transaction Failed) and I can neither send nor add money, nor can I purchase any Bitcoin. The only thing the app will allow me to do is withdraw money to my bank account. **I do not have any emails or communication of any kind from Square explaining any sort of problem or changes to my account. It is a regular account (not a business account) but I use it very often and rely on it pretty heavily.
GetHuman-kevinhre did not yet indicate what Square Cash should do to make this right.
I have an issue with Square Cash too
How GetHuman-kevinhre fixed the problem
We are waiting for GetHuman-kevinhre to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Square Cash's attention and get better help faster. Tap below to get started.
Having Square Cash issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Square Cash email you?
This email address isn't valid
Follow this issue
See how GetHuman-kevinhre fixes it.
This email address isn't valid

Square Cash

Customer service issue
Reported by GetHuman-kevinhre
Aug 28th, 2018 - 4 mons ago
I have an issue with Square Cash too
Not resolved
Seen by 2 customers so far
Similar issue to 3766 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-kevinhre started working on this issue
Aug 28th 12:46am