ACCOUNT HACKED & USED FRAUDULENT CREDIT CARD THAT DOES NOT BELONG TO ME!!

GetHuman-ashleep's customer service issue with Square Cash from July 2018

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Help with my Square Cash issue
GetHuman-ashleep's next move: try the Square Cash help center.
Square Cash doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-ashleep will want to follow the link below to head to their help center. We will check on GetHuman-ashleep later to make sure it's all set or try to help escalate.
The issue in GetHuman-ashleep's own words
Nothing! I wasn’t using my account! Someone else was! ... Someone hacked my square cash account and tried using a fraudulent credit card (a card that was not mine and that was never linked to my account) to send money. They made ** failed attempts to send $***. I would like to have proof that these fraudulent transactions were made by someone other than me.
This was especially frustrating because it has happened before, and I filed a claim and NEVER HEARD BACK FROM ANYONE! This is literally ruining my life, and has already ruined my relationship with the man I love because thinks I stole from him & his family.
Providing proof that the failed *fraudulent* transactions were not made by me.
* years. And I expected better customer service and more thorough security measures (in order to avoid this exact issue).
I have reached out to the square cash customer service team * times, but STILL haven’t gotten a response from anyone! And the fact that there is no customer service phone number is absolutely ridiculous and completely suspicious. I find it very interesting that over *,*** people have had the same issue as me, and NONE of them have ever found a resolution. I think the cash app is a complete scam, and if I don’t get a resolution that I’m satisfied with then I’m going to the police and filing a report. And I swear to God I WILL DO IT.
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Square Cash

Cash App * Square Cash
Customer service issue
Reported by GetHuman-ashleep
Jul 9th, 2018 - 4 years ago
Fixed
Seen by 25 customers so far
Similar issue to 1990 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Last 4 digits of Social Security number

Timeline

GetHuman-ashleep started working on this issue
Jul 9th, 2018 11:43pm
GetHuman-ashleep indicated the issue is not fixed yet.
Jul 10th, 2018 1:00am
GetHuman-ashleep indicated the issue is not fixed yet.
Jul 11th, 2018 2:11pm
GetHuman-ashleep indicated the issue is not fixed yet.
Jul 11th, 2018 2:35pm
GetHuman-ashleep indicated the issue is not fixed yet.
Jul 12th, 2018 7:20pm

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