I want to upgrade the Apple I phone on my account ***-***-**** acnt***Upgrade phone...

GetHuman4533771's customer service issue with Sprint from March 2020

Help with my Sprint issue
The issue in GetHuman4533771's own words
The problem: I want to upgrade the Apple I phone on my account ***-***-**** acnt***Upgrade phone * ***-***-****

GetHuman4533771 did not yet indicate what Sprint should do to make this right.

How GetHuman4533771 fixed the problem
Instead, of saying I wanted to replace my phone, I said I wanted to add a line & then it showed me pictures of all the phones available. I then called sales & ordered the one I wanted. However, it took almost * & *** hrs & the Salesperson * Angel kept trying to sell me on other "add ons". At that point, I had already been on the phone over an hour & I asked how much longer & he said we were nearly done. By the time we finished, I had been on the phone for over * hrs! It was a painful experience! He was very difficult to understand & I had to ask him repeatedly to "say again". I thought I was getting overnight shipping per the adv. & $***mth, but I realized after the call that was apparently only if I added a line. I wish now I had just taken the old phone into the store & turned it in. I think I could have gone in a week later & "added" a line for alot less money & frustration!
Do you have a customer issue as well?
We can help you get Sprint's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Sprint issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Sprint

Customer service issue
Reported by GetHuman4533771
Mar 26th, 2020 - 2 years ago
Fixed
GetHuman4533771 shared how to fix
Seen by 8 customers so far
Similar issue to 1086 others
0 customers following this
Items needed
Phone number
Account number
Account PIN
Account email
Service address
Name
IMEI number

Timeline

GetHuman4533771 started working on this issue
Mar 26th, 2020 10:54pm
GetHuman4533771 confirmed the issue is fixed. Hooray!
Mar 29th, 2020 3:09am

Paying Too Much for TV?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Toll-Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers