I want to upgrade the Apple I phone on my account ***-***-**** acnt***Upgrade phone...

GetHuman4533771's customer service issue with Sprint from March 2020

Help with my Sprint issue
The issue in GetHuman4533771's own words
The problem: I want to upgrade the Apple I phone on my account ***-***-**** acnt***Upgrade phone * ***-***-****

GetHuman4533771 did not yet indicate what Sprint should do to make this right.

How GetHuman4533771 fixed the problem
Instead, of saying I wanted to replace my phone, I said I wanted to add a line & then it showed me pictures of all the phones available. I then called sales & ordered the one I wanted. However, it took almost * & *** hrs & the Salesperson * Angel kept trying to sell me on other "add ons". At that point, I had already been on the phone over an hour & I asked how much longer & he said we were nearly done. By the time we finished, I had been on the phone for over * hrs! It was a painful experience! He was very difficult to understand & I had to ask him repeatedly to "say again". I thought I was getting overnight shipping per the adv. & $***mth, but I realized after the call that was apparently only if I added a line. I wish now I had just taken the old phone into the store & turned it in. I think I could have gone in a week later & "added" a line for alot less money & frustration!
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Customer service issue
Reported by GetHuman4533771
Mar 26th, 2020 - 3 years ago
GetHuman4533771 shared how to fix
Seen by 11 customers so far
Similar issue to 1086 others
0 customers following this
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GetHuman4533771 started working on this issue
Mar 26th, 2020 10:54pm
GetHuman4533771 confirmed the issue is fixed. Hooray!
Mar 29th, 2020 3:09am

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