I have been told * times!!! that my phone has been unlocked. The last time **-**-** whe...

GetHuman1352829's customer service issue with Sprint from October 2018

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Before contacting them, items GetHuman1352829 may need:
Phone number, Account number, Account PIN, Account email, Service address, Name, and IMEI number
Top Tip from another customer
If you are having technical issues with your Sprint device then I suggest bringing the device into a store near you. You can use this locator to find the store - http://storelocator.sprint.com/locator/
The issue in GetHuman1352829's own words
I have been told * times!!! that my phone has been unlocked. The last time **-**-** when I paid the $*** balance, I did NOT even received confirmation of that payment! I have NOT been contacted with the Codes to unlock my Galaxy Note * phone and Galaxy * Edge, which I was told would happen in ** hrs. I was a Sprint customer for ** years!! To think that you would treat me so disrespectfully is beyond belief. I gave IMEI and MEID*'s. I have spent over *.* hours on the phone with this matter and * trips between Sprint and Cricket locations trying to make this unlock happen. My husbands phone was unlocked on the spot! Mine has just been one unfulfilled promise after another. I wanted $** credit per promise, but was coerced to pay the balance with yet another promise of it being handled in the ** hrs. What can you do for me? It has been * days!

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Customer service issue
Reported by GetHuman1352829
Oct 16th, 2018 - 4 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 3318 others
0 customers following this


GetHuman1352829 started working on this issue
Oct 16th, 2018 4:31am