I want to remove the password requirement from my voicemail. I chatted with Sprint last...

GetHuman-tinklenb's customer service issue with Sprint from July 2018

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The issue in GetHuman-tinklenb's own words
I want to remove the password requirement from my voicemail. I chatted with Sprint last week and they told me this (see below). I figured out how to change the pw but not to delete it entirely. There was no option for "skip passcode." Can you help?*Chat ID: *******************DATE*TIME: ****-**-** **:**:***Your chat transcript:*Sprint : We received your information and will connect you with a Chat Specialist soon*Simon G : Hello! I?m happy to assist you today. Please provide additional details and we?ll get started.*You : Please don't provide me tips while I wait. Just tell me the answer when you have it.*You : How do I remove the password from my VoiceMail? I don't want to require a password to hear my vm messages.*Simon G : Hi*Simon G : I understand, let me check that for you*Simon G : Thanks for waiting*Simon G : Please follow the below steps to remove the password*You : Why did you stop typing?*Simon G : May I know which phone it is ?*Simon G : Android or apple*Simon G : ?*You : ***-***-**** iPhone**Simon G : Ok*You : Can you just reset it for me, to "No Password Required" ?*Simon G : Press * for Personal Options. *Press * for Settings. *Press * for Skip Passcode.*Simon G : Please access voicemail and follow the above steps*You : ok i'll try it. thanks

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Customer service issue
Reported by GetHuman-tinklenb
Jul 2nd, 2018 - 5 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 1117 others
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GetHuman-tinklenb started working on this issue
Jul 2nd, 2018 6:05pm