****** Initially I went to Sprint store Springfield, PA to change plans to the ***. Whe...
GetHuman784070's customer service issue with Sprint from June 2018
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****** Initially I went to Sprint store Springfield, PA to change plans to the ***. When I missed * out of the * security questions, they shot me down. Then my son had to come up and open account. * days later (under the "Satisfaction Guarantee" time) I called and spoke to * different cust svc reps James & April. April instructed me to go back to my Sprint store, to make the switch. April even gave me a confirmation ***********. They would notify the Sprint store of the situation. When I got there no one knew anything. I called cust svc again. This time I'm told a different scenario. Either I wait ** days to reapply because its the credit dept. holding it up. Or my son now needs to go back to store and cancel the account he opened. One hand does not know what the other is doing! I simply wanted the *** plan and to add my son. In addition, on my first visit I was there for *.* hours and they have NO rest rooms. And the account that my son had to open, isn't even in his correct name. Should be Joshua Donohue and for some unknown reason they have it as Joshua Lut??? Have no idea where that came from.*Simply switch the plan to *** in my name, Carol Hilliard *** Houston Rd Lansdowne PA ***** and Add my son Joshua Donohue (his address is *** Cricket Rd. Secane PA *****. They have all our information. *Carol * ***-***-**** dob ***********Josh * ***-***-**** dob ***********FYI I have also contacted the PA Attorney General's Office
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