****** Initially I went to Sprint store Springfield, PA to change plans to the ***. Whe...

GetHuman784070's customer service issue with Sprint from June 2018

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The issue in GetHuman784070's own words
****** Initially I went to Sprint store Springfield, PA to change plans to the ***. When I missed * out of the * security questions, they shot me down. Then my son had to come up and open account. * days later (under the "Satisfaction Guarantee" time) I called and spoke to * different cust svc reps James & April. April instructed me to go back to my Sprint store, to make the switch. April even gave me a confirmation ***********. They would notify the Sprint store of the situation. When I got there no one knew anything. I called cust svc again. This time I'm told a different scenario. Either I wait ** days to reapply because its the credit dept. holding it up. Or my son now needs to go back to store and cancel the account he opened. One hand does not know what the other is doing! I simply wanted the *** plan and to add my son. In addition, on my first visit I was there for *.* hours and they have NO rest rooms. And the account that my son had to open, isn't even in his correct name. Should be Joshua Donohue and for some unknown reason they have it as Joshua Lut??? Have no idea where that came from.*Simply switch the plan to *** in my name, Carol Hilliard *** Houston Rd Lansdowne PA ***** and Add my son Joshua Donohue (his address is *** Cricket Rd. Secane PA *****. They have all our information. *Carol * ***-***-**** dob ***********Josh * ***-***-**** dob ***********FYI I have also contacted the PA Attorney General's Office
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Sprint

Customer service issue
Reported by GetHuman784070
Jun 14th, 2018 - 9 mons ago
I have an issue with Sprint too
Fixed
Seen by 10 customers so far
Similar issue to 819 others
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GetHuman784070 started working on this issue
Jun 14th, 2018 3:16pm
GetHuman784070 indicated the issue is not fixed yet.
Jun 14th, 2018 4:35pm
GetHuman784070 indicated the issue is not fixed yet.
Jun 14th, 2018 4:44pm
GetHuman784070 indicated the issue is not fixed yet.
Jun 14th, 2018 5:05pm