We have * phones on our acct and have been with Sprint this time ** yrs. I reported several issues last week or so and spent a very long time on the phone with an agent trying to troubleshoot the problems. After everything was said and done I was told it was a cell site issue and she credited our acct at *st $** for the inconvenience and then an extra $** for my TIME ..... so I asked for a Supervisor to contact me and I was told they would call me the next day. Here we are a week and a half later and still no call. I called last night and spoke to a gentleman and Guatemala and he offered to credit my bill $** since we are still having the issues and nothing has gotten better and the call dropped while I was speaking to him and he did not credit my account. Now I work in customer service and if we treated anyone who has been with our company for ** years that way it would be totally unacceptable. So I am supplying my email and hopefully someone will call me or send me an email back and let me know what it is that we can do to have better service and if that's not possible then I guess we will take our business elsewhere because we're not getting the service we deserve and again I will wait patiently to hear back from Sprint thank you.**Christine Burke ****-***-*****C*****@***.com
I trust that Sprint will make this right and come up with a resolution that is fair.