URGENT!! -- I need my Sprint Galaxy S* phone unlocked. I am no longer a Sprint customer...

GetHuman-fishergc's customer service issue with Sprint from May 2018

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The issue in GetHuman-fishergc's own words
URGENT!! -- I need my Sprint Galaxy S* phone unlocked. I am no longer a Sprint customer. My number is ***-***-****. I was told ******* that my phone would be unlocked within ** - ** hours and during a second call, ** - ** hours and I would receive an email (*****@***.com) informing me this has been done. I also paid an outstanding amount on **** which cleared my bank the next day (*******)I have not received an email and IT IS PAST BOTH TIME PERIODS. I followed up with Sprint CS on **** and was told I would have to wait another ** hours after another tickey is submitted, obviously that was unacceptable. I requested and was transferred to a supervisor who gave a code. As instructed I took the former Sprint phone to my current carrier. The code did not work. I called Sprint CS and was hung up on. It has been * days since Sprint (YOU) were contacted. This is POOR customer service! i am concerned about the run around. It shpild not take this long. Unlock my phone now!!! Thank you.!! former Sprint customer, Geoffrey Fisher

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Sprint

Customer service issue
Reported by GetHuman-fishergc
May 30th, 2018 - 2 years ago
Not resolved
Seen by 58 customers so far
Similar issue to 664 others
4 customers following this
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Timeline

GetHuman-fishergc started working on this issue
May 30th, 2018 11:43am
GetHuman-fishergc shared this issue with others over email
May 30th, 2018 11:51am
GetHuman-fishergc shared this issue with others over email
May 30th, 2018 11:54am

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