My son Brandon Grach (***-***-**** and I Moncita (***-***-**** ) had service with Sprin...

GetHuman-moncitag's Cancel or Change Account issue with Sprint from April 2018

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The issue and preferred resolution, in GetHuman-moncitag's own words:
My son Brandon Grach (***-***-**** and I Moncita (***-***-**** ) had service with Sprint ,we closed our acct. lBill paid in full as well as both phones .We called to have both phones unlocked ,was told his phone is unlocked after several days ,was told mine cant be unlocked because it came from the Insurance..well his is not really unlocked because were unable to go to another carrier and since mine was still under Sprint why can it not be unlocked as well..i want to know can they be unlocked its either a yes or a no ,,not a kinda unlocked..Please let us know asap.I was instructed to make a complaint with the Office of the Attorney Generals @ *** W Randolph ..I don't want to waste my time to have to do anything like that.so please clear up any misunderstanding in regards to this situation..As of today both phone remain off..Somebody is lying to us somewhere..Please clear this mess up..Thank you* **** S Mozart Ave Evergreen Park Illinois ***** unit * .last * * of SS is ****.*Street grew up on is Mozart* Thank you
I trust that Sprint will make this right and come up with a resolution that is fair.
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Sprint

Cancel or Change Account issue
Reported by GetHuman-moncitag
Apr 28th, 2018 - 3 mons ago
I have an issue with Sprint too
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GetHuman-moncitag started working on this issue
Apr 28th 1:36am