I am writing because the people who are taking my calls are having problems with my Ame...

GetHuman634173's customer service issue with Sprint from April 2018

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Help with my Sprint issue
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Phone number, Account number, Account PIN, Account email, Service address, Name, and IMEI number
GetHuman634173's next move: have a Sprint rep call.
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The issue and preferred resolution, in GetHuman634173's own words:
I am writing because the people who are taking my calls are having problems with my American accent. I activated one of two phones for new service i started on ****, reception was not available at my residence, or mediocre at best and I was told I could take phones back to local store, which I did the day after I activated phone. It is now two weeks later and I find out yesterday that the phones were still sitting under a counter at store. Then they tell me I owe them because I did not send back within two weeks, but i have a copy of transcript of call from the **th when I took phones back. I need someone to correct this billing error due to the stores terrible service and then wanting to charge me for their blunder. Thanks for your help
I trust that Sprint will make this right and come up with a resolution that is fair.
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Sprint

Customer service issue
Reported by GetHuman634173
Apr 27th, 2018 - 3 mons ago
I have an issue with Sprint too
Not resolved
Seen by 6 customers so far
Similar issue to 1384 others
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Timeline
GetHuman634173 started working on this issue
Apr 27th 2:18pm