Touch screen does not respond and does not work - Use my Fitbit surge tracker - I can’t...

GetHuman612091's customer service issue with Sports Authority Warranty Services from April 2018

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The issue and preferred resolution, in GetHuman612091's own words:
Use my Fitbit surge tracker ... Touch screen does not respond and does not work
I can’t use the tracker the way it’s intended
To use my warranty to receive a new Surge tracker
Help me with my issue
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Sports Authority Warranty Services

Fitbit Surge Tracker
Customer service issue
Reported by GetHuman612091
Apr 19th, 2018 - 3 mons ago
I have an issue with Sports Authority Warranty Services too
Not resolved
Seen by 3 customers so far
Similar issue to 3 others
0 customers following this
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Items needed
Order number
Billing address
Email address on the account (if applicable)
Timeline
GetHuman612091 started working on this issue
Apr 19th 5:57pm