I went to store for a return, yesterday was the last day for returns of course, and was...

GetHuman3796075's Returns issue with Spirithalloween.com from October 2019

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Top Tip from another customer
You cancel at anytime by just calling in. You will need to call in immediately or may need to wait for the item to be delivered to return it.
The issue in GetHuman3796075's own words
I went to store for a return, yesterday was the last day for returns of course, and was told that you needed a reciept. I tried calling and the wait time was over an hour so I eventually opted for call back. I tried more than once. I also tried live chat, which they mention on the phone, that wasnt and still isnt working, so great help that is! I got all my call backs today (the day after the last day for returns!) I asked about returning with credit card and was told yes, they couldve found my purchase with credit card. So now here stuck with something because of terrible costumer service...after I spent hundreds at their store just this season! I was told to email, but havent heard back yet. I hope that an exception can be made but I doubt it (reviews havent been so great on the matter) you think they would include "in store returns without reciept" in the faq on their website!! (costume was bought beginning of September, son changed mind and we bought a new costume before returning, it has not been opened or worn!)

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Spirithalloween.com

Returns issue
Reported by GetHuman3796075
Oct 19th, 2019 - 3 years ago
Not resolved
Seen by 16 customers so far
Similar issue to 580 others
0 customers following this

Timeline

GetHuman3796075 started working on this issue
Oct 19th, 2019 10:55pm
GetHuman3796075 indicated the issue is not fixed yet.
Oct 19th, 2019 10:56pm
GetHuman3796075 indicated the issue is not fixed yet.
Oct 19th, 2019 10:56pm
GetHuman3796075 indicated the issue is not fixed yet.
Oct 19th, 2019 10:56pm

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