Hello! I changed my plan with Spectrum and was told to drop off my cable box and excha...

GetHuman5869730's customer service issue with Spectrum from March 2021

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The issue in GetHuman5869730's own words
Hello! I changed my plan with Spectrum and was told to drop off my cable box and exchange my modem at the local store. I went to the store at *:** and I left at *:** bringing home the same equipment. The store agents tried for hours to resolve my issue by logging in the old equipment and the system would not accept the information. There was a code error that would not allow them to check in my equipment or check out new equipment because of an open case. They made several phone calls and I made several phone calls. The issue was unresolved and I left the store with the same old equipment. I made another phone call to Spectrum and the agent was unable to help me. She told me to go back to the store on Monday. The agent said my case would be open until Monday. Why didn't anyone tell me that before I spent so many hours in the store? I had called Charter * or * times prior to going to the store. Why wasn't there a note in my file? Why didn't someone tell the store reps that I would have to wait until Monday before the exchange could be made. Not only did I have to disconnect and haul my equipment to the store, wait for a long time, and haul the equipment back home and reconnect it missing other appointments. The issue still isn't resolved. Every time I contact an agent, it seems that I need to start all over from the beginning explaining my case. It is very frustrating and time-consuming. Please help!

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Spectrum

Customer service issue
Reported by GetHuman5869730
Mar 21st, 2021 - 2 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 2568 others
0 customers following this

Timeline

GetHuman5869730 started working on this issue
Mar 21st 2:22am