We have been trying to cancel or get account changed services (wise) for * months. Yes...

GetHuman-cherperk's Cancel or change services issue with Spectrum from March 2019

Help with my Spectrum issue
Top Tip from another customer
If you are changing your services to a new provider, you will need to call in immediately and pay your final bill.
The issue in GetHuman-cherperk's own words
Originally change services. Now we would rather cancel ... We have been trying to cancel or get account changed services (wise) for * months. Yes you read right...we have been told so many different things that it is just ridiculous...our account is locked so no changes, our account can not be canceled because it is locked etc...How does an account get locked by company then the company can not even unlock it to make changes? We have within the last month lost a lot of channels for no explanation but still paying for Starz...we told company we were not using the security system anymore but cost did not go down..we are not using landline either but price did not go down..We have also been told our equipment is outdated but have not been able to upgrade. We are just so disgusted with this mess. Can you cancel our service?
We have been waiting and trusting Spectrum for * months now. I am so over this.
we need a new package for less money , upgraded equipment and services.
We have been customers for many, many years
I have an issue with Spectrum too
How GetHuman-cherperk fixed the problem
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Spectrum

Spectrum Cable and internet
Cancel or change services issue
Reported by GetHuman-cherperk
Mar 27th, 2019 - 23d ago
I have an issue with Spectrum too
Fixed
Seen by 11 customers so far
Similar issue to 1679 others
0 customers following this
Items needed
PIN on Account
Name of Account Holder
Phone Number
Email on Account
Billing Address
Last 4 of Social Security
Timeline
GetHuman-cherperk started working on this issue
Mar 27th 3:47pm
GetHuman-cherperk shared this issue with your circles on Google+
Mar 27th 3:51pm
GetHuman-cherperk indicated the issue is not fixed yet.
Mar 31st 2:14am
GetHuman-cherperk indicated the issue is not fixed yet.
Mar 31st 2:15am
GetHuman-cherperk indicated the issue is not fixed yet.
Mar 31st 2:17am
GetHuman-cherperk indicated the issue is not fixed yet.
Mar 31st 2:20am
GetHuman-cherperk indicated the issue is not fixed yet.
Mar 31st 2:22am