Hello,,*My name is Vladimir Ronin. I'm long time residential customer of Spectrum. In S...
GetHuman-rimidalv's customer service issue with Spectrum from October 2018
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The issue in GetHuman-rimidalv's own words
Hello,,*My name is Vladimir Ronin. I'm long time residential customer of Spectrum. In September i decided to switch my business phone system from ATT to Spectrum business, and port * business lines to you. I called in, and sales rep setup new service request with installation scheduled for Oct. *th. That day tech arrived, and informed me that all he will do is to run cable inside the room, and install modems for the * phone lines, and for the cable. Inside my room I have ATT cables connected to ** block panels. And tech stated that he cannot connect modems to these panels. I should take care of this by myself. And, because I was not informed of this ahead of time, I was not prepared. In the past service tech, while installing services, made sure their equipment is properly connected to the customer side. We had to reschedule the installation for Oct, **th. Last week I received the phone call from Spectrum informing me that, because some miscommunication issues between Spectrum and ATT, we have to wait another week, before you can port * numbers. Meanwhile, because you don't do connections to customer equipment, I have to search for contractors, who can make necessary arrangements in order to make a connections. And prices for these services ranging $***-$***. I did not expect such a disorganized service from you. What can you do to help me to resolve this issue? Can you provide an technician that capable to install patch cables from my panels to your modems? Thank you,*Vladimir Ronin*(***) ***-****
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