I’m writing this to tell you a really bad experience I had with Southwest Airlines trav...

GetHuman-sumbalam's customer service issue with Southwest Airlines from December 2018

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The issue in GetHuman-sumbalam's own words
I’m writing this to tell you a really bad experience I had with Southwest Airlines traveling from SJC to SNA. *Date: Fri, Dec **, *****Departs: *:** PM *Gate: ** **I’m on a medical leave because my wrist is injured and have a cast on it. My husband helped me out by holding my bag. While I was boarding , the gentleman told me to carry my own bag. *I told him that I cannot hold the bag because I’m injured. *He wouldn’t let me go on a plane otherwise so I forcefully held the bag. I repeatidely told the representative *-* times that I’m injured but he didn’t care. *This injured my wrist further. You’re welcome to review security camera images to see what happened. If you send me an email, I’d attach a copy of my medical leave note from a doctor. **I’d like Southwest to compensate the further injury that was caused by the representative making my hold my heavy bag while knowing I was injured.

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Southwest Airlines

Customer service issue
Reported by GetHuman-sumbalam
Dec 24th, 2018 - 3 years ago
Not resolved
Seen by 30 customers so far
Similar issue to 2784 others
0 customers following this


GetHuman-sumbalam started working on this issue
Dec 24th, 2018 8:03am

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