PLEASE FIX MY TICKET BY REMOVING MY HUSBAND AND KEEPING ME ON THE PLANE.

GetHuman-brichg's customer service issue with Southwest Airlines from October 2018

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Help with my Southwest Airlines issue
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The issue in GetHuman-brichg's own words
I am trying to adjust my reservation to Austin the day after tomorrow by eliminating my partner's ticket because he is unable to go. ... I made a reservation for myself and my husband, using our award points and now he is unable to travel with me. I just want to delete his portion of the reservation and restore his points. I don't want to cancel the whole reservation, because I might not be able to get on the plane or have to spend more for my seat. This flight is JJXNAQ, Phx to Austin, departing *:**am on Thursday Oct. ** for Austin. Please retain my ticket (Bonnie Jean Richardson) and eliminate the second passenger, David Lee Richardson, and restore his points for future travels.
I've tried every way I could to do this myself online and you make it so difficult.
Change this to a single reservation for Bonnie Richardson, and refund the points for David Richardson as he will not be flying with me.
Forever
I SAID ABOVE: MISC. ON LINE RESOURCES, CALLING AND WAITING AND GETTING NO ONE, AND NOW THIS.
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Southwest Airlines

on line reservation change, phone conversation (waited for at least ** min.), and this gethuman deal, wihich apparently is also not response.
Customer service issue
Reported by GetHuman-brichg
Oct 24th, 2018 - 2 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 2032 others
0 customers following this

Timeline

GetHuman-brichg started working on this issue
Oct 24th, 2018 5:15am

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