What is SWA protocol when an applicant accepted contingent offer of employment, was not...

GetHuman1374113's customer service issue with Southwest Airlines from October 2018

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The issue in GetHuman1374113's own words
Get in touch with someone from People Dept to contact me with hiring date status. Just an update would be very appreciated. ... What is SWA protocol when an applicant accepted contingent offer of employment, was notified preemployment screens were clear and given ******** tentative start date, but some other appli having trouble clearing so no start date now. I can’t get anyone at SWA to answer phone or respond to messages*emails. Was so excited to be offered pos by SWA but it’s * wk now and I have family to support. Can anyone help me get some answers.
This was especially frustrating because it’s been * weeks and I have to support myself but have no idea what is going on and I was so very excited thinking I would have been starting on the **th.
All I am hoping for is an email explaining the way hires are handled and if this timeframe is normal?
Not sure what else I can try since my phone messages and emails are not being answered. Just trying to figure if something has changed or if I’m still on target for hire.
I have an issue with Southwest Airlines too
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Southwest Airlines

Treatment of perspective employees
Customer service issue
Reported by GetHuman1374113
Oct 19th, 2018 - 3 mons ago
I have an issue with Southwest Airlines too
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Seen by 4 customers so far
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GetHuman1374113 started working on this issue
Oct 19th, 2018 5:32am