A southwest employee Harassed and embarrassed me for how I was dressed, she was giving...

GetHuman1311433's customer service issue with Southwest Airlines from October 2018

11 views | 1883 similar | 0 following
Help with my Southwest Airlines issue
First: share to improve GetHuman1311433's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman1311433 to get a Southwest Airlines rep on the line!
Always use the GetHuman Phone to call Southwest Airlines. We wait on hold and get a rep on the line for you faster and for free!
The issue in GetHuman1311433's own words
A southwest employee Harassed and embarrassed me for how I was dressed, she was giving me a hard time about my ESA dog even with my ESA letter and at first wouldn’t allow me to fly with her as an ESA dog. Told me that my sweater and shorts with a jacket over was very inappropriate and I could not fly. She made a scene went and got another further employee to examine why I was wearing and told me I make people feel uncomfortable but that my outfit is okay and I can go on my way. They embarrassed me and triggered my anxiety which led me to cry in front of many strangers at the airport. To pay for service as ridiculous and hurtful as this is idiotic, insane and needs to be resolved immediately! To be attacked verbally and be humiliated by some irrelevant stranger who is actually suppose to deliver proper customer service is just unacceptable to me and I demand for this to be resolved ASAP. Some sort of refund or further flight credit is the least southwest could do, as well as to stop hiring people that choose to embarrass and harass customers. (Chicago midway airport)

GetHuman1311433 did not yet indicate what Southwest Airlines should do to make this right.

How GetHuman1311433 fixed the problem

We are waiting for GetHuman1311433 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Southwest Airlines's attention and get better help faster. Tap below to get started.
Having Southwest Airlines issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1311433 fixes it.
This email address isn't valid

Southwest Airlines

Customer service issue
Reported by GetHuman1311433
Oct 10th, 2018 - 3 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 1883 others
0 customers following this
Items needed
Name on booking
Booking reference
Email on booking


GetHuman1311433 started working on this issue
Oct 10th, 2018 8:18pm