My family was flying southwest today from Orlando to St. Louis on flight ****. I pai...

GetHuman-david_ha's customer service issue with Southwest Airlines from August 2018

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The issue in GetHuman-david_ha's own words
My family was flying southwest today from Orlando to St. Louis on flight ****. I paid for early bird check-in (as I typically do) however, today around *** people boarded the plane before me. I’m confused as to the value I received from southwest for the early bird charges I paid. Very frustrated with southwest today* flights were late requiring me to miss an important function and our seats were soiled. I’m not a very satisfied customer today but mostly I’m not sure about using southwest in the future. Historically I have felt like they were on par with other airlines and in St. Louis it is easier to fly southwest. Just not sure about the cost*benefit of using southwest after today.
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Southwest Airlines

Customer service issue
Reported by GetHuman-david_ha
Aug 9th, 2018 - a yr ago
I have an issue with Southwest Airlines too
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Seen by 7 customers so far
Similar issue to 1308 others
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Items needed
Name on booking
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Email on booking
Timeline
GetHuman-david_ha started working on this issue
Aug 9th, 2018 9:07pm
GetHuman-david_ha indicated the issue is not fixed yet.
Aug 11th, 2018 12:53pm
GetHuman-david_ha indicated the issue is not fixed yet.
Aug 11th, 2018 12:54pm