My boss recently flew Southwest Airlines and paid for the WiFi, but unfortunately the W...

GetHuman877239's customer service issue with Southwest Airlines from July 2018

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The issue in GetHuman877239's own words
My boss recently flew Southwest Airlines and paid for the WiFi, but unfortunately the WiFi was not working on the flight. How do we get a refund for this expense?
GetHuman877239 did not yet indicate what Southwest Airlines should do to make this right.
I have an issue with Southwest Airlines too
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Southwest Airlines

Customer service issue
Reported by GetHuman877239
Jul 13th, 2018 - 3 mons ago
I have an issue with Southwest Airlines too
Not resolved
Seen by 5 customers so far
Similar issue to 941 others
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Items needed
Name on booking
Booking reference
Email on booking
Timeline
GetHuman877239 started working on this issue
Jul 13th 2:22pm