My boss recently flew Southwest Airlines and paid for the WiFi, but unfortunately the W...

GetHuman877239's customer service issue with Southwest Airlines from July 2018

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The issue and preferred resolution, in GetHuman877239's own words:
My boss recently flew Southwest Airlines and paid for the WiFi, but unfortunately the WiFi was not working on the flight. How do we get a refund for this expense?
I trust that Southwest Airlines will make this right and come up with a resolution that is fair.
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Southwest Airlines

Customer service issue
Reported by GetHuman877239
Jul 13th, 2018 - a mon ago
I have an issue with Southwest Airlines too
Not resolved
Seen by 3 customers so far
Similar issue to 941 others
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Items needed
Name on booking
Booking reference
Email on booking
Timeline
GetHuman877239 started working on this issue
Jul 13th 2:22pm