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Southern Water Customer FAQ

Top Answers & How-to Guides

What is Southern Water's Phone Number?

The question we are asked most often is about how to talk to Southern Water customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I request a water quality report for my area?

Yes, you can request a water quality report for your area from Southern Water. We strive to provide our customers with comprehensive...
Ask any question you have about Southern Water customer service, get an answer now.
Contact Southern Water customer service

Billing Information

How do I update my billing information?

To update your billing information with Southern Water, you can do so by logging into your online account and accessing the billing...
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Meter Reading Requests

How do I request a meter reading?

To request a meter reading, you can submit your request through our online portal or contact our customer service team. Make sure to...
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Payment Methods

What are the accepted methods of payment?

We offer several convenient methods of payment for our customers. Firstly, we accept direct debit payments, which allow you to set...
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Water Rates

What are the water rates for residential customers?

Our water rates for residential customers are determined by the regulator, Ofwat, and vary depending on the region. At Southern Water,...
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Water Quality Reports

Can I request a water quality report for my area?

Yes, you can request a water quality report for your area from Southern Water. We strive to provide our customers with comprehensive...
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Help me with my Southern Water customer service issue

Ask any question you have about Southern Water customer service. We will do our best to get you answers right away.
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